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Matt Schlosser

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Latest activity by Matt Schlosser
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    Matt Schlosser created an article,

    Announcement Styles

    Customize the text, colors, and size of In-App Announcements on the Announcement Global Styles page. You can edit the look and feel of any announcements except WalkThroughs (you can edit WalkThroug...

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    Matt Schlosser created an article,

    Viewing Survey Reports and Results

    To see the results of a Survey Campaign, click Surveys > Active from the Navigation Panel on the left. Click the desired campaign to access the report. You can filter this report to only display re...

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    Matt Schlosser created an article,

    Design your CES Survey

    Once your Campaign Settings are set, use the Survey Designer to customize the look and feel of your CES Survey. Company Logo - Upload your companies logo via a saved image.  --- We recommend using...

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    Matt Schlosser created an article,

    Configure a CES Campaign

    Customer Effort Score (CES) Surveys help you measure how your customers feel about the amount of effort it took for them to interact with your product or company. Like NPS, these surveys are standa...

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    Matt Schlosser created an article,

    Design your CSAT Survey

    Once your Campaign Settings are set, use the Survey Designer to customize the look and feel of your CSAT Survey. Company Logo - Upload your companies logo via a saved image.  --- We recommend usin...

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    Matt Schlosser created an article,

    Configure a CSAT Campaign

    Customer Satisfaction (CSAT) is a measure of how products and services supplied by a company meet or surpass customer expectation. The ChurnZero CSAT Survey question is open to complete customizati...

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    Matt Schlosser created an article,

    Design your NPS Survey

    Once your Campaign Settings are set, use the Survey Designer to customize the look and feel of your NPS Survey. Company Logo - Upload your companies logo via a saved image.  --- We recommend using...

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    Matt Schlosser created an article,

    Configure an NPS Campaign

    Net Promoter Score, or NPS, is a management tool that can be used to gauge the loyalty of a firm's customer relationships. It serves as an alternative to traditional customer satisfaction research ...

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    Matt Schlosser created an article,

    Getting Started with Surveys

    The ChurnZero Surveys feature allows users to measure customer sentiment with three different survey types. Each type is centered around a key industry metric: NPS (Net Promotor Score) measures cu...

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    Matt Schlosser created an article,

    User Permission Groups

    ChurnZero Admins can manage users' permissions within the app using User Permission Groups. There are two default options -- Standard and Admin. You can edit the individual permissions within each ...