Abby Hammer
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Dear Abby Hammer: When Are Customers Ready for an Upsell
Q. Dear Abby Hammer, My company is less experienced when it comes to driving expansion sales. Our CSMs sometimes feel timid asking customers for money. That said, we know that in order to grow, Cus...
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ChurnZero for Zendesk Support
Note: ChurnZero for Zendesk Support is an add-on feature. Please reach out to your ChurnZero CSM for pricing and feature activation. The ChurnZero for Zendesk Support allows your Support team to a...
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Dear Abby Hammer - Splitting Support and CS – Why and How
Q. Dear Abby Hammer, After working in customer-facing roles for several years, I’m familiar with Customer Support and Customer Success being referred to interchangeably. While we know that’s not t...
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Dear Abby Hammer - Handling Unresponsive Customers
Q. Dear Abby Hammer, A few of my CSMs are facing customers who have stopped responding to calls or emails. Between our customers working from home and the start of summer, it is hard to tell if n...
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Multi-Factor Authentication
Multi-factor authentication is an authentication method in which a computer user is granted access only after successfully presenting two or more pieces of evidence to an authentication mechanism: ...
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Usage Data: Segment.com Destination
If you're a Segment customer, you know how easy it is to get new integrations up and running. ChurnZero + Segment is the same - simply add a Destination for ChurnZero within Segment and no need to ...
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Daily Email Digest
Start each day with a clear game plan and actionable insights, delivered straight to your inbox! Daily Digest Contents The Daily Digest is delivered at 8 AM in your personal time zone on all days ...
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Email Signatures
ChurnZero users can design a stylized email signature to be used on email messages sent by ChurnZero. Creating a Signature To create your own email signature - Click on your name in the upper right...
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ChurnZero Slack ChatBot - Customizing Key Details
Note: The ChurnZero Slack ChatBot is an add-on module. Please reach out to your ChurnZero CSM for pricing and feature activation. Once the ChurnZero Slack App is authorized, under Admin > Slack Set...
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ChurnZero Slack ChatBot - Looking Up Accounts, Contacts and Segments
Note: The ChurnZero Slack ChatBot is an add-on module. Please reach out to your ChurnZero CSM for pricing and feature activation. Help For a full list of requests you can make to the ChurnZero Slac...