Abby Hammer
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Recent activity by Abby Hammer Sort by recent activity-
Usage Data: Segment.com Destination
If you're a Segment customer, you know how easy it is to get new integrations up and running. ChurnZero + Segment is the same - simply add a Destination for ChurnZero within Segment and no need to ...
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ChurnZero for Zendesk Support
Note: ChurnZero for Zendesk Support is an add-on feature. Please reach out to your ChurnZero CSM for pricing and feature activation. The ChurnZero for Zendesk Support allows your Support team to a...
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Multi-Factor Authentication
Multi-factor authentication is an authentication method in which a computer user is granted access only after successfully presenting two or more pieces of evidence to an authentication mechanism: ...
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Overall Survey Report
Each survey type has an Overall Survey Report that provides a comprehensive overview of the results for all campaigns for that type of Survey. Overall Reports are available for NPS, CSAT and CES. E...
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Authorizing the ChurnZero Slack App
To leverage Slack to receive Alerts and/or to engage with the ChurnZero ChatBot, the first step is to authorize the ChurnZero Slack App. To authorize the app, go to Admin > Slack Setup. If this is...
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ChurnZero Product Update Webinar - Q1 2020
Join Chief Customer Officer and Head of Products, Abby Hammer, as she walks you through the new product features available to our customers in Q1 2020. ChurnZero feature updates to be covered inclu...
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OKTA SSO Setup
Create OKTA App Log in to Okta, go to the Admin->Applications page, click the Add Application Button, and then click the Create New App Button. In the Create a New Application Integration dialog, ...
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Installing ChurnZero Javascript and Sending Events via Google Tag Manager (GTM)
To install the ChurnZero Javascript via Google Tag Manager (GTM), follow the steps outlined below. Special Note: If you install the ChurnZero JS through this method, there will be no reference to ...
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Using Folders for Segments, Plays, Journeys, Surveys
As you create more and more Segments, Journeys, Plays, and Surveys, ChurnZero gives you the ability to stay organized with Folders. Folder Management User Permission To create, edit and delete Fo...
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Edit Survey Response
While we don't encourage editing Survey Responses, we realize there are some instances where this action will be necessary. If someone gives your a response by mistake or purposefully changes their...