Abby Hammer
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Segments FAQs
Can't find the answer you're looking for within the Segments articles? Here are some frequently asked questions about Segments, search for your answer in here! If you need additional help, send us ...
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ChurnZero Slack ChatBot - Customizing Key Details
Note: The ChurnZero Slack ChatBot is an add-on module. Please reach out to your ChurnZero CSM for pricing and feature activation. Once the ChurnZero Slack App is authorized, under Admin > Slack Set...
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Authorizing the ChurnZero Slack App
To leverage Slack to receive Alerts, use commands, and/or to engage with the ChurnZero ChatBot, the first step is to authorize the ChurnZero Slack App. To authorize the app, go to Admin -> Slack ...
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Usage Data: Segment.com Destination
If you're a Segment customer, you know how easy it is to get new integrations up and running. ChurnZero + Segment is the same - simply add a Destination for ChurnZero within Segment and no need to ...
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OKTA SSO Setup
Create OKTA App Log in to Okta, go to the Admin->Applications page, click the Add Application Button, and then click the Create New App Button. In the Create a New Application Integration dialog, ...
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Ticketing: Teamwork Desk
ChurnZero supports a integration with Teamwork Desk to map Tickets to accounts and contacts in ChurnZero. Read below for details on requirements for the integration and the behavior/rules of the s...
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ChurnZero for Zendesk Support
Note: ChurnZero for Zendesk Support is an add-on feature. Please reach out to your ChurnZero CSM for pricing and feature activation. The ChurnZero for Zendesk Support allows your Support team to a...
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Overall Survey Report
Each survey type has an Overall Survey Report that provides a comprehensive overview of the results for all campaigns for that type of Survey. Overall Reports are available for NPS, CSAT and CES. E...
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ChurnZero Product Update Webinar - Q1 2020
Join Chief Customer Officer and Head of Products, Abby Hammer, as she walks you through the new product features available to our customers in Q1 2020. ChurnZero feature updates to be covered inclu...
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Installing ChurnZero Javascript and Sending Events via Google Tag Manager (GTM)
To install the ChurnZero Javascript via Google Tag Manager (GTM), follow the steps outlined below. Special Note: If you install the ChurnZero JS through this method, there will be no reference to ...