Avatar

Abby Hammer

  • Total activity 157
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 1
  • Subscriptions 132

Activity overview

Latest activity by Abby Hammer
  • Avatar

    Abby Hammer created an article,

    Dear Abby Hammer: When Are Customers Ready for an Upsell

    Q. Dear Abby Hammer, My company is less experienced when it comes to driving expansion sales. Our CSMs sometimes feel timid asking customers for money. That said, we know that in order to grow, Cus...

  • Avatar

    Abby Hammer created an article,

    Dear Abby Hammer - Splitting Support and CS – Why and How

    Q. Dear Abby Hammer,  After working in customer-facing roles for several years, I’m familiar with Customer Support and Customer Success being referred to interchangeably. While we know that’s not t...

  • Avatar

    Abby Hammer created an article,

    Dear Abby Hammer - Handling Unresponsive Customers

      Q. Dear Abby Hammer, A few of my CSMs are facing customers who have stopped responding to calls or emails. Between our customers working from home and the start of summer, it is hard to tell if n...

  • Avatar

    Abby Hammer created an article,

    Dear Abby Hammer - How can I use ChurnZero to stay on top of my CSMs' activities?

    Q. Abby Hammer,  Things at work have been hectic to say the least. Weekly one-on-ones are now seemingly impossible to schedule with my team.    How can I use ChurnZero to stay on top of my CSMs’ ac...

  • Avatar

    Abby Hammer created an article,

    ChurnZero Product Update Webinar - Q1 2020

    Join Chief Customer Officer and Head of Products, Abby Hammer, as she walks you through the new product features available to our customers in Q1 2020. ChurnZero feature updates to be covered inclu...

  • Avatar

    Abby Hammer created an article,

    Dear Abby Hammer - How to Use ChurnZero to Assist with Shifting Customers Around on CSM Team

    Q.Dear Abby Hammer, I’m planning to shift around some of my customers to different CSM's on my team. How can I use ChurnZero to ensure a smooth transition? I’d like to minimize the impact on our cu...

  • Avatar

    Abby Hammer created an article,

    Daily Email Digest

    Start each day with a clear game plan and actionable insights, delivered straight to your inbox!  Daily Digest Contents The Daily Digest is delivered at 8 AM in your personal time zone on all days ...

  • Avatar

    Abby Hammer created an article,

    ChurnZero for Zendesk Support

    Note: ChurnZero for Zendesk Support is an add-on feature. Please reach out to your ChurnZero CSM for pricing and feature activation.  The ChurnZero for Zendesk Support allows your Support team to a...

  • Avatar

    Abby Hammer created an article,

    Edit Survey Response

    While we don't encourage editing Survey Responses, we realize there are some instances where this action will be necessary. If someone gives your a response by mistake or purposefully changes their...

  • Avatar

    Abby Hammer created an article,

    Email Signatures

    ChurnZero users can design a stylized email signature to be used on email messages sent by ChurnZero. Creating a Signature To create your own email signature - Click on your name in the upper right...