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Abby Hammer

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Activity overview

Latest activity by Abby Hammer
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    Abby Hammer created an article,

    Overall Survey Report

    Each survey type has an Overall Survey Report that provides a comprehensive overview of the results for all campaigns for that type of Survey. Overall Reports are available for NPS, CSAT and CES. E...

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    Abby Hammer created an article,

    ChurnZero Product Update Webinar - Q1 2020

    Join Chief Customer Officer and Head of Products, Abby Hammer, as she walks you through the new product features available to our customers in Q1 2020. ChurnZero feature updates to be covered inclu...

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    Abby Hammer created an article,

    Daily Email Digest

    Start each day with a clear game plan and actionable insights, delivered straight to your inbox!  Daily Digest Contents The Daily Digest is delivered at 8 AM in your personal time zone on all days ...

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    Abby Hammer created an article,

    ChurnZero for Zendesk Support

    Note: ChurnZero for Zendesk Support is an add-on feature. Please reach out to your ChurnZero CSM for pricing and feature activation.  The ChurnZero for Zendesk Support allows your Support team to a...

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    Abby Hammer created an article,

    Edit Survey Response

    While we don't encourage editing Survey Responses, we realize there are some instances where this action will be necessary. If someone gives your a response by mistake or purposefully changes their...

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    Abby Hammer created an article,

    Email Signatures

    ChurnZero users can design a stylized email signature to be used on email messages sent by ChurnZero. Creating a Signature To create your own email signature - Click on your name in the upper right...

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    Abby Hammer created an article,

    Ticketing: Teamwork Desk

    ChurnZero supports a integration with Teamwork Desk to map Tickets to accounts and contacts in ChurnZero. Read below for details on requirements for the integration and the behavior/rules of the s...

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    Abby Hammer created an article,

    OKTA SSO Setup

    Create OKTA App Log in to Okta, go to the Admin->Applications page, click the Add Application Button, and then click the Create New App Button. In the Create a New Application Integration dialog, ...

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    Abby Hammer created an article,

    ChurnZero Slack ChatBot - Granting and Remove User Access

    Note: The ChurnZero Slack ChatBot is an add-on module. Please reach out to your ChurnZero CSM for pricing and feature activation.  Granting Access The process of granting an individual access to th...

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    Abby Hammer created an article,

    ChurnZero Slack ChatBot - Customizing Key Details

    Note: The ChurnZero Slack ChatBot is an add-on module. Please reach out to your ChurnZero CSM for pricing and feature activation. Once the ChurnZero Slack App is authorized, under Admin > Slack Set...