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Abby Hammer

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Latest activity by Abby Hammer
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    Abby Hammer created an article,

    Daily Email Digest

    Start each day with a clear game plan and actionable insights, delivered straight to your inbox!  Daily Digest Contents The Daily Digest is delivered at 8 AM in your personal time zone on all days ...

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    Abby Hammer created an article,

    ChurnZero for Zendesk Support

    The ChurnZero for Zendesk Support allows your Support team to access key customer insights within Zendesk, while viewing a ticket. Benefits of using the ChurnZero for Zendesk Support: Give your Cu...

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    Abby Hammer created an article,

    Edit NPS Response

    While we don't encourage editing NPS Responses, we realize there are some instances where this action will be necessary. If someone gives your a response by mistake or purposefully changes their mi...

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    Abby Hammer created an article,

    Email Signatures

    ChurnZero users can design a stylized email signature to be used on email messages sent by ChurnZero. Creating a Signature To create your own email signature - Click on your name in the upper right...

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    Abby Hammer created an article,

    OKTA SSO Setup

    Create OKTA App Log in to Okta, go to the Admin->Applications page, click the Add Application Button, and then click the Create New App Button. In the Create a New Application Integration dialog, ...

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    Abby Hammer created an article,

    ChurnZero Slack ChatBot - Granting and Remove User Access

    Note: The ChurnZero Slack ChatBot is an add-on module. Please reach out to your ChurnZero CSM for pricing and feature activation.  Granting Access The process of granting an individual access to th...

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    Abby Hammer created an article,

    ChurnZero Slack ChatBot - Customizing Key Details

    Note: The ChurnZero Slack ChatBot is an add-on module. Please reach out to your ChurnZero CSM for pricing and feature activation. Once the ChurnZero Slack App is authorized, under Admin > Slack Set...

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    Abby Hammer created an article,

    Segment Folders

    As you create more and more Segments, ChurnZero gives you the ability to stay organized with Segment Folders.   Folder Management User Permission To create, edit and delete Segment Folders, you mus...

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    Abby Hammer created an article,

    Archiving Plays

    When you are done with a Play - because it's a One-Time Play that is complete or because it's a Continuous Play that you simply no longer need - you can archive the Play to remove it from your list...

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    Abby Hammer created an article,

    ChurnZero Slack ChatBot - Looking Up Accounts, Contacts and Segments

    Note: The ChurnZero Slack ChatBot is an add-on module. Please reach out to your ChurnZero CSM for pricing and feature activation. Help For a full list of requests you can make to the ChurnZero Slac...