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Abby Hammer

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Activity overview

Latest activity by Abby Hammer
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    Abby Hammer created an article,

    Edit NPS Response

    While we don't encourage editing NPS Responses, we realize there are some instances where this action will be necessary. If someone gives your a response by mistake or purposefully changes their mi...

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    Abby Hammer created an article,

    Email Signatures

    ChurnZero users can design a stylized email signature to be used on email messages sent by ChurnZero. Creating a Signature To create your own email signature - Click on your name in the upper right...

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    Abby Hammer created an article,

    Okta SSO Setup

    Create Okta App Log in to Okta, go to the Admin->Applications page, click the Add Application Button, and then click the Create New App Button. In the Create a New Application Integration dialog, ...

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    Abby Hammer created an article,

    ChurnZero Slack ChatBot - Granting and Remove User Access

    Note: The ChurnZero Slack ChatBot is an add-on module. Please reach out to your ChurnZero CSM for pricing and feature activation.  Granting Access The process of granting an individual access to th...

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    Abby Hammer created an article,

    ChurnZero Slack ChatBot - Customizing Key Details

    Note: The ChurnZero Slack ChatBot is an add-on module. Please reach out to your ChurnZero CSM for pricing and feature activation. Once the ChurnZero Slack App is authorized, under Admin > Slack Set...

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    Abby Hammer created an article,

    Segment Folders

    Segment Views There are two ways to view your collection of Segments: Visibility View and Folder View. Visibility View - This view automatically groups your Segments by their Visibility setting. T...

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    Abby Hammer created an article,

    Archiving Plays

    When you are done with a Play - because it's a One-Time Play that is complete or because it's a Continuous Play that you simply no longer need - you can archive the Play to remove it from your list...

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    Abby Hammer created an article,

    ChurnZero Slack ChatBot - Looking Up Accounts, Contacts and Segments

    Note: The ChurnZero Slack ChatBot is an add-on module. Please reach out to your ChurnZero CSM for pricing and feature activation. Help For a full list of requests you can make to the ChurnZero Slac...

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    Abby Hammer created an article,

    Authorizing the ChurnZero Slack App

    To leverage Slack to receive Alerts and/or to engage with the ChurnZero ChatBot, the first step is to authorize the ChurnZero Slack App. To authorize the app, go to Admin > Slack Setup. If this is...

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    Abby Hammer created an article,

    Usage Data - Segment.com Destination

    If you're a Segment customer, you know how easy it is to get new integrations up and running. ChurnZero + Segment is the same - simply add a Destination for ChurnZero within Segment and no need to ...