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Customer Success

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Latest activity by Customer Success
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    Customer Success created an article,

    Maximizing the Impact of In-App Communication

    The heart of what you do as a CS professional is promote customer value. Tools like In-App Messages and WalkThroughs have provided a new way to engage your clients and encourage success behaviors. ...

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    Customer Success created an article,

    Customer Success Team Profile: AB Tasty

    Quick Stats: Web: www.abtasty.com                Industry: Software                         Company Size: 240 Employees This month’s team feature profiles AB Tasty, a customer experience optimizat...

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    Customer Success created an article,

    Customer Success Team Profile: Quorum

    Quick Stats: Web: www.quorum.us/                     Industry: Computer Software                         Location: Washington, DC We reached out to Lea Boreland, Customer Success Operations Manage...

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    Customer Success created an article,

    Surprising and Delighting Your Customers with ChurnZero

    In the last decade, the concept of “surprising and delighting” your customers has become mainstream. For many companies, this has become a major marketing strategy and part of the overall customer ...

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    Customer Success created an article,

    Customer Success Team Profile: Mailchimp

    Quick Stats: Web: www.mailchimp.com                       Industry: Computer Software                       Location: Atlanta, GA This month we are featuring the Customer Success team at Mailchimp...

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    Customer Success created an article,

    Customer Success Team Profile: TrustRadius

    Quick Stats:Web: www.trustradius.com                              Industry: Computer Software                            Team Size: 12   This month’s team feature profiles TrustRadius, a review pla...

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    Customer Success created an article,

    5 Reasons You Should Apply for a ChurnHero Award 

    The inaugural 2020 ChurnHero Awards will recognize our customers for their commitment to best-in-class Customer Success programs. We are looking for teams who are building meaningful relationships ...

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    Customer Success created an article,

    Leveraging Your ChurnZero CSM: Ways to Make the Most of Your ChurnZero Customer Champion

    As a Customer Success Leader, we know you are focused on maximizing the efforts of your CS team and encourage you to make the most of your ChurnZero Customer Success Manager. Our CS team has suppor...

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    Customer Success created an article,

    2020 - Newsletter Archive

    Fighting Churn is ChurnZero's customer newsletter about news, inspiration and ideas on how to retain your customers. To view previous editions, click the dates below. To subscribe to the newslette...

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    Customer Success created an article,

    ChurnZero Power-Users Share Tips, Tricks and Best Practices

    If your company is exploring the idea of implementing a dedicated Customer Success (CS) platform, the question of where to start can be daunting. Today’s Customer Success tools have an abundance o...