Best Practices and FAQs
Learn Best Practices about the ChurnZero platform!
Onboarding Resources Packet
Frequently Asked Questions
- Troubleshooting In-App Content
- What is the size limit for embedded images in messages?
- What Constitutes "Active Time" in the Time Spent Module?
- How does the ChurnScore factor "Event Instances- Per User" Work?
- What defines "Usage Frequency" on an Account?
- Can I create a segment for my Churned Customers?
Guides
- Daily ChurnZero Checklist
- New Year Planning Guide
- Simple Onboarding Journey
- Plays or Journeys?
- Ideas for Alerts
- Constructing your ChurnZero Segments
Playbook Library
- Adopting Features - Mid/Low Touch Customer
- Onboarding - Low-Touch Customers
- Onboarding - Mid-Touch Customers
- Onboarding - High Touch Customer
- Renewal - Low-Touch Customers
- Renewal - Mid-Touch Customer