In the world of email, it is difficult to ensure emails reach the inbox without sometimes being deemed spam. There are several reasons for this, but these are out of scope for the topic of this document. Instead, we want to ensure you receive important ChurnZero emails and to do so, the best thing to do is to setup a Filter or Allow-List for the firstname.lastname@example.org email address.
Below are instructions for the most popular email clients. If you use a different email client, you will want to consult it’s documentation on how to allow-list, whitelist, or ensure email is not marked as SPAM.
- Login to your Gmail Account
- Click the Cog in the upper right corner
- Choose ‘See All Settings’ if Quick settings is displayed
- On the Settings page, choose “Filters and Blocked Addresses"
- Click the “Create a new filter” link at the bottom of the settings page
- On the New Filter page, type email@example.com into the email box:
- Click “Create Filter”
- On the next page, check the “Never send it to Spam” checkbox
- Click “Create filter” to save your settings.
Outlook Windows Client
- Open the Outlook application on your computer
- Find the Junk menu item in the toolbar and select “Junk E-mail Options…”
- On the Junk Email Options dialog, choose to “Add…”
- Add firstname.lastname@example.org as a Safe-Sender. Alternatively, you can simply specify @churnzero.net as a safe domain.
- Click Apply, then OK to close the dialog.
Outlook Office-365 Web Client
- Login to your Office 365 and open Outlook
- Click the Cog icon in the top right corner
- In the Settings pane, type “Safe” to bring up the Safe Senders and domains option
- Under the Safe senders and domains list, add a new entry for email@example.com. Alternatively, you can simply specify churnzero.net as a safe domain.
- Click Save.