Design your CSAT Survey

Once your Campaign Settings are set, use the Survey Designer to customize the look and feel of your CSAT Survey.

Company Logo - Upload your companies logo via a saved image. 

--- We recommend using an image with height no greater than 200 pixels

Survey Question - The default is "Overall, how satisfied are you with (company/product/brand name)?" -- this can be fully customized.

Number of Answer Choices - Select 2, 3, or 5. Here is explanation for how Satisfaction Percentage is measured depending on number of choices

Answer Choice Display Type - Select Rating, Text, or Faces. 

• The Rating option allows you to customize the labels on the Low and High ends of the range
• The Text option allows you to give every response option its own label
• The Faces option will show a default range of face emoticons that correspond to satisfaction

Submit Button Text - The default is "Submit Response" -- this can be customized

Use Color-Coded Ratings - Use Colors, on a scale of Red-Yellow-Green, in the rating choices

Preview - gives you an idea how your Survey will look to the recipient. Below are some examples:

Text Example:

Faces Example:

Ask follow up question - If YES, a follow up question of your choice will appear after a contact has selected a score. Keeping this hidden until a contact has selected a score improves the response rate for the entire survey.

The following field types can be use for your follow-up question:

• Text
• Yes/No
• Currency
• Date
• Number
• Percent
• Single Select List
• Multi-Select List

Thank you message - This is a text box where you can show your appreciation for your contact taking the time to fill out your survey. Thank you messages for Surveys delivered via In-App Announcement will include Global Announcement Style settings.  If you are sending your survey and follow-up via both In-App Announcement and email, you will be able to set two separate Thank You messages - one for the Announcement and one for the email.