Design your NPS Survey

Once your Campaign Settings are set, use the Survey Designer to customize the look and feel of your NPS Survey.

Company Logo - Upload your companies logo via a saved image. 

--- We recommend using an image with height no greater than 200 pixels

Company/ Product/ Brand to ask about - This text will be inserted into the the standard NPS question: 'How likely is that you would recommend [Company/ Product/ Brand] to a friend or colleague.'

Use Color-Coded Ratings - Use Colors, on a scale of Red-Yellow-Green, in the rating choices

Preview - gives you an idea how your Survey will look to the recipient. Example:

Ask follow up question - This can be turned On or OFF. If On is selected a follow up question of your choice will appear after a contact has selected a score. Keeping this hidden until a contact has selected a score improves the response rate for the entire survey.

If you choose to ask a follow-up question, you can decide to set three different questions -- one for each category of response -- Promoters, Passives, and Detractors.

The following field types can be use for your follow-up question:

• Text
• Yes/No
• Currency
• Date
• Number
• Percent
• Single Select List
• Multi-Select List

Thank you message - This is a text box where you can show your appreciation for your contact taking the time to fill out your survey. Thank you messages for Surveys delivered via In-App Announcement will include Global Announcement Style settings.  If you are sending your survey and follow-up via both In-App Announcement and email, you will be able to set two separate Thank You messages - one for the Announcement and one for the email.