Summer 2020 in Review: Customer Favorites

This has surely been a summer we will never forget and for many reasons. Hopefully though, one of the bright spots has been the introduction to our customer only feature articles that debuted just a few months ago in our weekly Fighting Churn newsletter. As the summer is coming to a close, we thought we’d offer up a useful roundup of our most popular customer articles in case you missed them or want to give them a re-read.

So, without further ado, the top three customer articles were:

• CS Team Profile - Mailchimp
• Dear Abby Hammer: Staying on Top of CSM Activities
• ChurnZero Power-Users Share Tips, Tricks & Best Practices

Read on for the full 2020 collection of CS summer reads including our new Dear Abby Hammer Series, Tips and Tricks for best utilizing ChurnZero and interviews with ChurnZero customers.

Dear Abby Hammer

Our Dear Abby Hammer series gives you the opportunity to ask ChurnZero’s Chief Customer Officer, Abby Hammer, your burning Customer Success questions. Whether you want to know how to best utilize ChurnZero to manage your customers or how best to organize your Customer Success team, Abby is here for you. Below are the highlights from this summer. If you have a question you’d like to ask Abby Hammer, submit it using this form.

• Shifting Customers Around on CSM Team
• Staying on Top of CSM Activities
• Handling Unresponsive Customers
• Splitting Support and CS – Why and How

Tips and Tricks

Ever wonder if you’re getting the most out of your ChurnZero platform? These features center around a common challenge and highlights how ChurnZero can help. Check out our Tips and Tricks articles to take your Customer Success team to the next level.

• ChurnZero Power-Users Share Tips, Tricks & Best Practices
• Four Ideas to Encourage Feature Adoption
• Leveraging Your CSM: Ways to Make the Most of Your ChurnZero Customer Champion
• Surprising and Delighting Your Customers with ChurnZero
• Maximizing the Impact of In-App Communication

Customer Success Team Profile

We’ve been interviewing our ChurnZero power users to learn the unique and powerful ways they are utilizing ChurnZero. Check out their spotlights to learn how they are encouraging customer centricity within their organization and what they have learned along the way.

• CS Team Profile - TrustRadius
• CS Team Profile - Mailchimp
• CS Team Profile - Quorum
• CS Team Profile - AB Tasty
• CS Team Profile - SafetySkills
• CS Team Profile - FloQast

Would your company like to be profiled in an upcoming Customer Success Team Profile? Email Holly Keener to be featured. Also, if you have an idea for something else, you’d like to see us cover, we’d love to hear it.