Join Chief Customer Officer and Head of Products, Abby Hammer, as she walks you through the new product features available to our customers in Q1 2020. ChurnZero feature updates to be covered include:
- Account-Based Plays: Automate your processes without losing your natural communication patterns. Send a single email message to multiple contacts (i.e. multiple contacts on the TO, CC and BCC lines).
- External Sharing of Journeys: Keep your customers engaged in their own success by directly sharing their Journey progress. Securely invite both ChurnZero contacts and non-contacts to view their Journey Report.
- Failed Journeys: Track when and why customers fail to complete a Journey. Gain insight into where customers run into issues that end their forward progress.
- Daily Email Digest: Start each day with a clear game plan and actionable insights, delivered straight to your inbox every morning. • Alert Segmentation: Filter your customers and users based on their Alert history, helping you isolate customers/users with repeat issues and/or successes.
- ChurnZero App in Zendesk: Provide your Support team with real-time insights into your customers directly within Zendesk, while looking at a ticket.
- And more!