Create Azure App

ChurnZero does not have an app within the Azure AD application gallery. To create a non-gallery application follow these instructions.  Below are the two pieces of information needed to create an application within Azure:

• Identifier (Entity ID): https://app.churnzero.net
• Reply URL (ACUS URL): https://app.churnzero.net/samlLogin

Once this is complete, you will need your:

•  X.509 Certificate
  
• Azure AD Identifier
  

Further instructions can be found here.

Configure ChurnZero

1. Log in to ChurnZero and go into Admin>SAML Setup
   Note: If you do not see this option, please contact your ChurnZero representative to activate this feature for you.
   
2. Click Add Configuration, copy both the Identity Provider Issuer (in Azure this is called the Azure AD Identifier) and X.509 Certificate into the dialog form, and click Save.
   
3. Log out of ChurnZero, go back to Azure, and click the ChurnZero application.
4. If everything was setup correctly and the email address of your Azure account matches a user account in ChurnZero, you’ll automatically be logged in to ChurnZero. If MFA is turned on you’ll still need to enter the authenticator code.