When customizing Segment Results, the changes you make are unique to that specific Segment AND to your ChurnZero user. In other words, a Customer Success team can all use the same Global Segment called "Onboarding Customers" but each individual CSM can have their own custom view of that shared Segment. Also, each CSM can have one view when using that "Onboarding Customers" segment and a completely different view when using other Segment(s).

Step 1: Customizing Your Columns

To customize the columns in your results:

1. Click the gray "Select Columns" button in the upper right:
2. On the left-hand side of the "Select Columns" dialogue, under "Available", select the field(s) you would like to add to your view. As you check options off, they will join the list on the right-hand side of the dialogue, under "Selected". 
   • Attributes - General information about the account or contact, such as Owner, Name, Next Renewal Date, Email, etc. You can also add details about an account's status in a selected Journey to your view; your active Journeys will appear at the bottom of the list of Attributes.
     • ChurnScore History can be analyzed over specified periods of time:
   • Aggregates - Roll-up information about the account or contact's usage in the selected date range, such as Number of Logins, Date of Most Recent 'Run Report' event, Number of Active Days, etc. For each Event your company is sending to ChurnZero, there will be the following options:
     • Total Events - How many total times has this event happened in the date range (ex. total number of logins)
     • Distinct Contacts - How many unique contacts did this action in the date range (ex. you may have 30 total logins, but that was between 5 unique contacts)
     • Most Recent Event - When was the most recent time this event happened in the date range (the date/time of most recent login)
     • First Event - The first time this event occurred in the date range (the date/time the first login occurred)
3. Drag and drop the fields under "Selected" to re-order your columns. 
4. To remove a column from your view, click the "x" on that field. 
5. If you are including Aggregate fields, make sure to select your desired date range in the upper right-hand side of the dialogue.

Step 2: Changing Your Sorting

In addition to changing the columns that display in your results, you can also sort by one of your selected columns. Simply click on the name of the column you want to sort by; click again to reverse your sort. 

Note: You can only sort Attribute columns. Aggregate columns cannot be sorted because such a request can be very large/difficult and the page may time-out. 

Step 3: Viewing Only Your Assigned Accounts/Contacts

It can be helpful to adjust your results to only include the accounts/contacts that belong to you, especially if you are using a Global Segment. To do this, switch your view from "Accounts All" / "Contact All" to either:

1. Accounts That I Own/Contacts that I Own - Will narrow results to only include accounts/contacts that you are directly assigned to as any Account Role. 
2. Account That Are In My Domain/Contacts That Are In My Domain - Will narrow results to only include accounts/contacts that you are directly assigned to or that are assigned to someone who reports to you. 

Step 4: Saving Your Settings

Once you have set the Column Settings you prefer, you can save them. This is helpful if you have multiple preferences or if you want everyone in your Domain to have the same view as you (if you have those privileges). To do this, type the name you want the settings called and click 'save'. There are a few settings:

1. Only I can see this column set- This column set will be for your own personal use.
2. Only users in my domain can see this column set- This is a good option if you will be reviewing Segments together with your team; you all immediately will have the same view.
3. All users can see this column set- This makes the column set available to everyone. A good way to use this is to create a standard view for new users. 

NEXT STEP: Taking Action from Segment Results