Play Step: Remove from Journey

When setting up your Journeys, you can determine the criteria for when that Journey is completed. However, you may have other factors that determine if an account leaves a Journey. Use our "Remove from Journey" Play Step to help automate this process. You can add this step into any Play to remove an account from a specified Journey. You can also determine if this will Force Exit or Complete the Journey. As a reminder, Force Exit means that all history of that account being in the Journey will be removed, including any tasks that have been created. Completing a Journey means that this account will be put in the Completed Status for the specified Journey.

Additionally, you can also choose to Complete Journey Steps when completing a Journey, which will complete any open Tasks and Achievements in that Journey. 

Note: The 'Remove from Journey' play step is only available in Plays that target Accounts