While we don't encourage editing NPS Responses, we realize there are some instances where this action will be necessary. If someone gives your a response by mistake or purposefully changes their mind, you may want to edit those responses to give a more accurate rating.
|Note: In order to edit an NPS response, you must have a the "NPS Campaign - Edit Response" permission (Admin > User Permission Groups). We advise that only a small group of users are given this permission.|
To edit an NPS Response, navigate to your NPS Report. Scroll down to the bottom "Contact Details" Section and you can use the pencil can icon to edit the response.