As part of Google's ongoing commitment to protecting your data, a recent change in their services has caused a requirement of allowlisting applications that use certain "restricted" scopes for Gmail and Google Calendar API calls. The ChurnZero Google integration uses these restricted scopes (gmail.readonly, calendar) and in order to not be presented with an "Unverified Application" prompt when authorizing, it is required that your G-Suite Administrator add our application as an allowlisted application.
If you do not allowlist the application, you will see this error message from Google:
Configuring G-Suite
In order to perform the following steps, you must be logged in as Google Super Admin:
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Login to the Google admin site (https://admin.google.com)
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Navigate to Manage App Access Control: https://admin.google.com/ac/owl/list?tab=apps
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Click Add app and select OAuth App Name Or Client ID
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In the Add app dialog, type "ChurnZero" and click Search
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You should see one result for ChurnZero. Select it, and make sure all the listed Client IDs are checked
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Click Add
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Ensure that all ChurnZero apps have Trusted access. If an app has Limited access, highlight it and click the Change access button:
Change access to trusted:
For more information, consult the Google documentation at https://support.google.com/a/answer/7281227?hl=en
We recommend whitelisting all Client ID's, but if you want to whitelist for only a specific feature, here are the Client ID's for the following features:
- Web Client: 339486126902-k4f4t5ubaiiv09o24lf3mcl609ikdbj9.apps.googleusercontent.com\Google
- Calendar: 339486126902-un2p0e1ennkt5nu6vptvi88vegm3ie8g.apps.googleusercontent.com
- Google Sheets: 339486126902-c86qgs1u6gsnhimbtdps5rf0is9j96l6.apps.googleusercontent.com
- Gmail: 339486126902-1ajechanhtds70478er5tjd6uf2ln0l5.apps.googleusercontent.com Google
- Single Sign-on: 339486126902-uoc06d9to428g7pev8rt16p45rc81ufv.apps.googleusercontent.com
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