Troubleshooting In-App Content

Verify that a Success Panel is turned on for your accounts

In order to send in-app content to a contact, there must be a Success Panel turned on for that particular account. You can check this very easily by navigating to the account in ChurnZero and looking at the "Success Panel" field. If the value is green, the Panel is on. If it is red, follow these instructions to set up a Success Panel.

Verify that the Javascript is Installed

In order to send in-app announcements, the javascript needs to be installed on every page. How can you tell if this is set up? Follow the below instructions:

• Log into your product 
• Launch Dev tools for your browser- Right click anywhere on the screen. Depending on your browser, the selection will be a little different:
  • Chrome: Inspect
  • Firefox: Inspect Element
  • Safari: Inspect Element (you may need to turn on developer tools)
  • Edge: Inspect Element
• Click on the "Console" section
  
• Type ChurnZero.verify(); into the text box and hit enter- This will show you the Application Key linked to your ChurnZero accounts, as well as the Account External Id and Contact External Id of the contact connected. If you see no values here, then the Javascript is not installed correctly. Contact the team who installed your javascript for a fix.