Multi-factor authentication is an authentication method in which a computer user is granted access only after successfully presenting two or more pieces of evidence to an authentication mechanism: knowledge, possession, and inherence. Two-factor authentication is a type, or subset, of multi-factor authentication
How to enable Multi-Factor Authentication for your ChurnZero instance:
1. Ask your CSM or ChurnZero Support to turn on MFA
2. After they enable, one of your Admin ChurnZero Users should click Admin > General > 2FA with Google Authenticator > ON
3. The next time a user tries to log into ChurnZero, they'll be presented with the following instructions:
Download an app that will allow you to do Time-based One-Time Password (TOTP), like Authy.
Scan the QR Code presented or use the manual entry code. Then, type in the Authentication codes provided.