Email Templates

Users can upload branded email templates and apply them to any emails sent through ChurnZero. In order to get your template in ChurnZero, you'll just need to upload the HTML. Keep in mind that this is purely for look and feel, rather than for content. All email content will still be entered directly into the ChurnZero Message Editor.

The content composed in the editor will take the place of the {{messageContent}} variable within your HTML code.

• Please Note: We are not able to make changes to your HTML. If you need cosmetic adjustments. we require that you make those changes with your own design team

How do I get my Branded Template uploaded to ChurnZero?

Note: In order to be able to upload templates, your ChurnZero User Account must have the Admin > General permission enabled. Permissions sets are managed under Admin > User Permission Groups, and individual users' permissions are managed under Admin > User Accounts > (Name of User) > Permission Groups

1. In ChurnZero, go to Admin > Email Templates
2. Copy the HTML of your template and paste it into the Content area.
3. Be sure {{messageContent}} is included in your template where you want the content to be injected.
4. Use Merge Field Lookup to replace any merge fields in your template with the proper values.
5. Send yourself a Test Email to inspect your results and make adjustments as necessary.
6. Save Changes to add your template.

You can then select your template when sending a Composed message, when setting up an Email step in a Play, or when setting up an emailed NPS Survey:

Does your template already contain all the content you want to send?

If you do not plan to add content in the ChurnZero Message Editor, you can embed the messageContent Merge Field in such a way that any injected content from the ChurnZero Message Editor will be invisible.

Insert this code above the final </body> tag in your HTML:

<div style="display:none !important;">{{messageContent}}</div>

While this works for Gmail and some versions of Outlook, you can also include the below if the message content is still appearing in your messages in Outlook:

<!--[if !mso]><!-->
 <div style="display:none !important;">{{messageContent}}</div>
<!--<![endif]-->

When you compose Messages or design Email Play Steps in ChurnZero, a message body is required. This line of code will insert that message body but make it invisible -- allowing you to work around the requirement to add text to the body.

Be sure to test this so that you are certain there are no unintended effects. In ChurnZero, send a message to a "test" contact with your email address to ensure the hidden message content remains invisible.