Email Templates

Users can upload branded email templates and apply them to any emails sent through ChurnZero. In order to get your template in ChurnZero, you'll just need to upload the HTML. Keep in mind that this is purely for look and feel, rather than for content. All email content will still be entered directly into the ChurnZero Message Editor.

The content composed in the editor will take the place of the {{messageContent}} variable within your HTML code.

• Please Note: We are not able to make changes to your HTML. If you need cosmetic adjustments. we require that you make those changes with your own design team

How do I get my Branded Template uploaded to ChurnZero?

Note: In order to be able to upload templates, your ChurnZero User Account must have the Admin > General permission enabled. Permissions sets are managed under Admin > User Permission Groups, and individual users' permissions are managed under Admin > User Accounts > (Name of User) > Permission Groups

1. In ChurnZero, go to Admin > Email Templates
2. Copy the HTML of your template and paste it into the Content area.
3. Be sure {{messageContent}} is included in your template where you want the content to be injected.
4. Use Merge Field Lookup to replace any merge fields in your template with the proper values.
5. Send yourself a Test Email to inspect your results and make adjustments as necessary.
6. Save Changes to add your template.

You can then select you template when sending a Composed message, when setting up an Email step in a Play, or when setting up an emailed NPS Survey: