How Do I Unlock a User?

If you try to login to ChurnZero with the incorrect password 5 times within an hour, the user will be locked out. An administrator can login to ChurnZero and unlock the specific User Account. To do so:

1. Login to ChurnZero
2. Navigate to User Accounts under Admin on the Main Menu
   
3. Find the locked out user and click on their name
4. Scroll down to the bottom of the page and click "Unlock Account"