Event Types

The Event Types area allows you to set some specific settings for your different Event Types. It can be found in Admin and then click on Event Types. 

This section will take you to a list of your Events. By clicking into a specific Event Type, you can see the advanced settings.

There are two settings that you will want to take note of: Is Default and Affects Usage

Is Default

Is Default will determine if that Event, by default, will be listed on all of your Event Related Dashboards. Notice how the Event "Login" is the default. So when you navigate to the Usage section under "My Dashboard", Login is the Event that shows up first

Affects Usage

Sometimes there are Event Types that you want to track within ChurnZero, but it doesn't necessarily count as usage on behalf of the customer. For example, you may want to have an Event that tracks when a customer receives an alert. The customer is not logging into the system and taking any actions, therefore you might not want that Event to indicate that they are active in the system. In order to achieve this, simply toggle the "Affects Usage" switch to off. This way when you are trying to track if Accounts or Contacts are actively using your system, these Event Types will not be factored into the Usage Metrics.