Once your Campaign Settings are set, use the Survey Designer to customize the look and feel of your NPS Survey.
Company Logo - Upload your companies logo via a saved image.
Company/ Product/ Brand to ask about - This text will be inserted into the the standard NPS question: 'How likely is that you would recommend [Company/ Product/ Brand] to a friend or colleague.'
Ask follow up question - This can be turned On or OFF. If On is selected a follow up question of your choice will appear after a contact has selected a score. Keeping this hidden until a contact has selected a score improves the response rate for the entire survey.
If you choose to ask a follow-up question, you can decide to set three different questions -- one for each category of response -- Promoters, Passives, and Detractors.
The following field types can be use for your follow-up question:
- Single Select List
- Multi-Select List
Thank you message - This is a text box where you can show your appreciation for your contact taking the time to fill out your survey.
|Note: Have users that don't speak English? Contact Support and they can turn on customized survey text to allow for translations|